GENERAL RENTAL TERMS AND CONDITIONS
Please read these General Rental Terms and Conditions carefully. This 4-page document contains essential information regarding your rights, obligations, and remedies.
The real estate agency Villa Prestige Antilles, located at Rue Margagnan, 97118 Saint-François, is a limited liability company (SARL) with share capital of €300,000, registered with the RCS under number 841 795 933, CPI No. 97122018000037977 issued by the Guadeloupe Chamber of Commerce and Industry, and covered by SOCAF guarantee. The Agency provides furnished tourist rental intermediation services to consumer clients (the “Tenant”). The properties offered are owned by individuals or companies (the “Owner”) for whom Villa Prestige Antilles (the “Agency”) acts as Agent.
ARTICLE 1 – PURPOSE AND SCOPE
The present rental is granted as a temporary holiday residence. It is subject to the terms and conditions set forth in the Seasonal Rental Agreement, these General Rental Terms and Conditions, and the applicable provisions (non-conflicting) of Articles 1714 to 1762 of the French Civil Code.
ARTICLE 2 – PROPERTY DESCRIPTION
The Tenant acknowledges having reviewed the description and photographs of the property as presented in the listing published on the website www.villa-prestige-antilles.co... or on any other third-party platform managed by the Agency (Airbnb, Booking, Vrbo, etc.).
ARTICLE 3 – RENTAL PERIOD
Check-in at the villa is from 5:00 p.m. Check-out is before 11:00 a.m. The rental is granted for the period stated in this booking. It will automatically terminate at the agreed expiry date without the need for notice to be given. It may only be extended with the Owner’s prior written consent.
ARTICLE 4 – RESERVATION TERMS
The Tenant undertakes to pay the full rent, fees, and taxes, strictly respecting each payment deadline.
To secure any booking made through the agency’s website www.villa-prestige-antilles.co... (excluding third-party platforms with their own terms), a deposit of 30% of the total rental amount is required. This payment must be made within 48 hours of receiving the secure payment link. After this period, and in the absence of payment, the villa will automatically be made available for rent again, without any compensation being claimed.
The balance must be paid no later than:
- 30 days prior to arrival for stays in Guadeloupe and Martinique ;
- 60 days prior to arrival for stays in Saint-Martin ;
- 60 days prior to arrival for stays in Saint-Barthélemy, or 90 days prior to arrival for any stay including the night of December 24 and/or December 31.
Depending on the booking terms, mandatory additional charges may be requested either with the rent balance or upon arrival (final cleaning fee, concierge services, tourist tax, government taxes, concierge services, etc.).
The Agency accepts the following means of payment:
- European Visa or Mastercard (service fees +1,4%* covered by the Agency)
- International Card (service fees* +2%)
- Business Card or Amex (service fees* +3%)
*Service fees are charged by the secure payment platform.
Failure to pay within the deadlines set forth in these General Rental Terms and Conditions will entitle the Agency to cancel the booking and require payment of the full rental amount, in accordance with the cancellation terms (Article 5). The Tenant may also be subject to legal proceedings from the Agency and the Owner.
If the number of occupants increases, the Tenant agrees to inform the Agency to obtain the Owner’s approval and make any necessary price adjustments. In the event of early departure or withdrawal of any occupants before or during the stay, no refund of rent, tourist tax, or additional fees paid will be granted.
ARTICLE 5 – CANCELLATION TERMS (EXCLUDING THIRD-PARTY PLATFORMS)
If the Tenant cancels the stay, they must notify the Agency by email at location@villa-prestige-antilles.com. The date of receipt of the email will determine the cancellation date and the applicable scale.
5.1. Stays in Guadeloupe and Martinique
- Cancellation more than 30 days before arrival: 30% of the total rent is due
- Cancellation 30 days or less before arrival: 100% of the total rent is due
5.2. Stays in Saint-Martin
- Cancellation more than 60 days before arrival: 30% of the total rent is due
- Cancellation between 60 and 31 days before arrival: 70% of the total rent is due
- Cancellation 30 days or less before arrival: 100% of the total rent is due
- Specific holiday period terms (for any stay including the night of December 24 and/or December 31):
- Cancellation more than 60 days before arrival: 50% of the total rent is due
- Cancellation 60 days or less before arrival: 100% of the total rent is due
5.3. Stays in Saint-Barthélemy
- Cancellation more than 180 days before arrival: deposit refundable
- Cancellation between 180 and 61 days before arrival: 30% of the total rent is due
- Cancellation 60 days or less before arrival: 100% of the total rent is due
- Specific holiday period terms (for any stay including the night of December 24 and/or December 31):
- Cancellation more than 90 days before arrival: deposit non-refundable
- Cancellation 90 days or less before arrival: total booking amount due
The Agency recommends that the Tenant take out travel cancellation insurance.
ARTICLE 6 – SECURITY DEPOSIT
The security deposit is intended to cover any damages caused to the furniture, the property, or its equipment. It shall not be considered by the Tenant as a contribution towards the payment of rent. The deposit may be made either by check or cash on the day of arrival, or by credit card pre-authorization according to the terms of the reservation.
In the case of a credit card pre-authorization, the Tenant authorizes the Agency, the Owner, or their representative to process the security deposit within the week prior to arrival, via a secure payment terminal (PLBS) or dedicated software. The Tenant is responsible for ensuring that their credit card limit is sufficient. In the event of an actual charge by the Agency, a 3% fee will be applied to the Tenant on the collected amount. (Example: amount to be collected: €100, amount charged to the Tenant: €103).
The security deposit is refunded on the day of departure or within a maximum period of 10 days, after deduction, if applicable, of any sums owed for the restoration of the property or its equipment, the replacement or repair of damaged or lost items (excluding normal wear and tear or accidental loss), unpaid ancillary charges, or any other outstanding amounts. If the costs exceed the amount of the deposit, the Tenant agrees to pay the difference.
All equipment is presumed to be in working order; any complaint made more than 24 hours after check-in will not be accepted.
ARTICLE 7 – POOL LIABILITY WAIVER
The Owner (or their legal representative) is required to equip the swimming pool with a safety device compliant with French regulations (approved alarm or barrier) and to ensure that it is in proper working condition. The absence of such a device is prohibited and would directly incur their civil and criminal liability. Upon arrival, the Tenant acknowledges the proper functioning of the device and must immediately report to the villa’s housekeeping service as well as to the Agency any absence of the device or malfunction noticed during the stay. The Tenant remains responsible for the use of the swimming pool and must ensure prudent use at all times. Constant supervision of children is essential and can under no circumstances be replaced by the safety device.
The Agency shall not be held liable in the event of absence, voluntary deactivation, failure, malfunction related to the pool safety device, or any accident occurring to the Tenant, its occupants, or its guests.
ARTICLE 8 – TENANT’S OBLIGATIONS
The Tenant is responsible for compliance with these terms. They must enjoy the property peacefully and avoid any behaviour that could disturb the neighbourhood (noise, smell, inappropriate activity), whether caused by themselves or their guests. It is strictly forbidden to organize any festive or event-type gathering (wedding, baptism, birthday, etc.) in the property without prior written consent. In case of abuse, the Agency may terminate the rental early and retain all or part of the security deposit.
The property may only be occupied by the Tenant, their family, or persons under their care, without exceeding the maximum number of occupants stated in the listing. Pets are prohibited unless expressly authorised by the Owner.
The Tenant undertakes to maintain the furniture and equipment in good condition, with the exception of normal wear and tear. The property must be returned in a reasonably clean state. Otherwise, a restoration fee of €200 may be applied by the Agency.
The Tenant must hold valid holiday liability insurance covering theft, fire, water damage, and glass breakage throughout the rental period, and provide proof to the Owner or the Agency upon request. Any damage or loss occurring in the property or its dependencies must be reported to the villa’s housekeeping service and the Agency within 24 hours.
The Tenant must allow visits to the property if requested by the Agency or Owner. As the rental is concluded intuitu personae, the Tenant may not sublet or assign their rights, under penalty of contract termination.
ARTICLE 9 – OWNER’S OBLIGATIONS
The Owner (or their legal representative) undertakes to:
- Deliver the property in accordance with these General Rental Terms and Conditions.
- Maintain the property in good condition and ensure peaceful enjoyment until the Tenant’s departure.
- Act promptly in case of any malfunction during the rental period.
The Owner declines all responsibility for loss of enjoyment not caused by them (neighbour disputes, strikes, public service disruptions, water cuts, sargassum seaweed, or other unforeseeable natural events).
ARTICLE 10 – AML/CFT LEGAL REQUIREMENTS
In compliance with Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) regulations, Villa Prestige Antilles may request supporting documents before or during the contractual relationship, which the Tenant must provide without delay. Failing this, the booking may be refused or suspended. These obligations apply to the Agency as a professional intermediary and shall not be deemed discriminatory or abusive.
ARTICLE 11 – GDPR
Villa Prestige Antilles collects and processes the Tenant’s personal data for booking management, compliance with legal obligations (including AML/CFT), and for statistical or marketing purposes. Data is retained only as long as necessary and never shared with unauthorised third parties.
In accordance with the GDPR, the Tenant may exercise their rights of access, rectification, objection, or erasure by contacting contact@villa-prestige-antilles.com.
ARTICLE 12 – TERMINATION CLAUSE
In the event of non-payment or a breach of any of the obligations set forth herein, and 24 hours after a formal notice has remained unanswered, the Agency may automatically terminate the rental. If this occurs after arrival, the Tenant and any accompanying occupants shall vacate the premises immediately upon simple request.
ARTICLE 13 – DISPUTES
The Tenant may send any complaint by email to location@villa-prestige-antilles.com. These General Rental Terms and Conditions are governed by French law. Any dispute regarding their execution or interpretation falls under the exclusive jurisdiction of the Tribunal judiciaire of Pointe-à-Pitre.
THE TENANT AND THE OWNER HEREBY ACKNOWLEDGE HAVING READ, UNDERSTOOD, AND FULLY ACCEPTED THESE GENERAL RENTAL TERMS AND CONDITIONS, ALONG WITH ALL RESULTING OBLIGATIONS, WITHOUT RESERVATION.